Browse. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Switched On Families. Tudor. Switched On Families. Stream from Virgin Media. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. The cable could be hidden within, or behind, furniture. Sometimes there is no wall box, just a trailing cable. What to expect with broadband. But I have no Virgin Media Wall socket in my house. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. I wanted. Thanks for the reply. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Call the Pre-installation and delivery team on 0800 052 1734. Turn on and get connected. Security matters. Virgin Mobile. Sorry to hear of the install delay caused by the wall sockets missing. Please let us know if you wish to change your delivery method. Thing is, I've been to the house, Virgin haven't, and I am 99. I’ve just lived into my new house and received my Virgin box. When you place your order, we'll let you know. Hi there. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Everything you need is posted to you. Manage Your Account. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Look for an omnibox on the outside of your property and try and trace the cable. Here is the cable on my wall if that helps - 5424753. Networking and WiFi. Tudor. The cable could be hidden within, or behind,. We're sorry to hear that there are no wall sockets in your property. 03. See where this Helpful. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. jpeg1. SpeedQuickStart, set up and connections. Ordered VM broadband and was recommended by the website to select the self quick install option. 01-02-2023 10:59 - edited 01-02-2023 11:00. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. Basically opened it, removed the connector and put there wire through the wall. -. Re: My Flat doesn’t have wall socket. We would like to show you a description here but the site won’t allow us. 1. Hi there. Options. Any help please? We would like to show you a description here but the site won’t allow us. Manage Your Account. Sign in . Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Home Phone. indd 3 09/03/2016 12:48to your Virgin Media socket. ThanksNo Virgin Media wall socket or cables. There are 10 types of people: those. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Browse Virgin Media Virgin Media Community. Hi PicklesPower, Welcome to the Community and thank you for posting. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. These enter my house via an air brick/vent very close to. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. (I wish they had offered me that instead of the self install in the first place to be honest,. . Stay safe online. Call the Pre-installation and delivery team on 0800 052 1734. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Security matters. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. My Virgin Media App. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. It should work ok. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The wall socket has a thick plug bit. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. You should see a cable going through the wall and if you trace this inside, you should get the cable. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Thanks for your first post and welcome to our community. Networking and WiFi. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. I can’t find any trailing cable at all. Unlike Virgin Media, BT’s self-installation process is free of charge. . Manage Your Account. But I have no Virgin Media Wall socket in my room. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Switched On Families. Security matters. Networking and WiFi. In both cases, these connections are clearly. Stay safe online. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. QuickStart, set up and connections. Plug the cables into the Hub. Home Phone. SpeedQuickStart, set up and connections. However, I do not have any of the specified wall sockets available. QuickStart, set up and connections. I have signed up as a new user for Virgin Fibre. Friday or 8AM. Security matters. Up to speed. Speedon 17-12-2022 10:39. From there it is going into the white distribution amplifier. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. cable from wall. Hi all, I’m terrible with networking and never had to self install a fibre connection before. The wall box may be branded with the logos of an old cable TV company (not VM). The kid arriving on Tuesday the 29. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Would it be possible to arrange getting one sent out. . Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Account - Mobile. Sometimes there is no wall box, just a trailing cable. Virgin Phone Switchover. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. The block box on second picture is an amplifier for terrestrial TV. Stay safe online. £8p/m extra or included with Gig1 or Volt. Don’t plug the power cable into a plug socket yet. Tudor. The Gamer Lounge. Security matters. QuickStart, set up and connections. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Phone. Chatter and natter. which will give you a general idea of VM fixtures and fittings. Options. Thanks, Scott. Browse Virgin Media Virgin Media Community. You can see in the pictures it loo ks like it has been redirected to - 5347741. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Stay safe online. However, I do not have any of the specified wall sockets available. 0 Kudos Reply. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. If you're happy with this and for the charge we can make the arrangements for you 🙂. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Virgin Phone Switchover. - 5412501. on 18-05-2022 19:55. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Ordered VM broadband and was recommended by the website to select the self quick install option. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Account - Mobile. Push the white cable with the black label into the Hub. Hey peoples Just ordered the self installation for the 1gb internet as said was good to go on the website when ordering. on 15-02-2022 10:03. Welcome to our Community Help Forum 🙂. connector cable from the wall socket, as we’ll be re-using that later. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Summary of Contents for Virgin Media Virgin TV V6. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Manage Your Account. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Switched On Families. Turn on your TV and get connected. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. on 19-10-2022 19:35. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. 1 Kudo. We would like to show you a description here but the site won’t allow us. Forum; Apps. See where this Helpful. by eddie778 • Just joined. Virgin Mobile. Plug into the wall socket Push the red label end of the white cable, into. . Can a member of the team contact me to arrange a. Account - Cable. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The Messiest Home Unifi Setup Ubiquiti Community. Getting Connected with Virgin Media is easy when you have a wall socket. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. I tried both the wires, it didn’t set up the WiFi. Very. 4. Networking and WiFi. All forum topics; Previous topic; Next topic; 2 REPLIES 2. New kit has arrived, including a hub, a TV box, a. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. The cable could be hidden within, or behind, furniture. We're here to help. Got my virgin media self install kit but I don't have a virgin socket. New customer, trying to self install my hub and 360 box. SpeedMy Virgin Media App. UmbraRabbit. I'm very sorry to hear about the non wall socket. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Browse Virgin Media Virgin Media Community. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. 1) remove the attenuator from the existing cable, plug it into back of hub. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. No Virgin media wall socket. Can you check outside and look for the. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. - 5372385. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. 5. We have tried plugging it into the only box we found it would fit but no luck. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. on 23-12-2022 10:31. pdf (virginmedia. can take a look. Hello, I'm trying to set up my Virgin Media broadband. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. See where this Helpful Answer was posted. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. QuickStart, set up and connections. I’ve tried calling but the people I’m connected to keep hanging up. SpeedIt could be that a previous owner has cut the cabling out. The installation should take around an hour. Welcome to our community forums and thank you for your first posts. on 05-09-2023 20:36. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Excludes broadband faults and broadband network outages. Just. Getting Connected with Virgin Media is easy when you have a wall socket. Stay safe online. SpeedRe: I need a Virgin Media Wall Socket. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Below is why. What I was looking for is a white faceplate, taller than it is wide,. 05-12-2022 17:10 - edited 05-12-2022 17:10. We would like to show you a description here but the site won’t allow us. Checked every room in the new house but there were none. Had arranged self-install as per suggestion from VM. 2 weeks ago - last edited 2 weeks ago. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Dave. Options. Solved: Previously, I had BT connection so I need a wall socket. If you in a property that's recently been added to Virgin Media's network we have another video th. . Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Community Natter. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Browse Virgin Media Virgin Media Community. Mark as New; Bookmark this message. The cable could be hidden within, or behind, furniture. Virgin Media; My Virgin Media;. - 5250024Stream from Virgin Media. May I know which one I can connect. It could be any of the 4 screw terminals in the first picture. Just moved in to new (rental) flat. Do please follow the helpful advice offered by , and keep us updated. Get ready for your Virgin Media installation. Networking and WiFi. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Account - Mobile. Browse Virgin Media Virgin Media Community. Get the Hub ready by connecting the wires. Intelligent WiFi Pod Trial. Please support me in this regard. Networking and WiFi. . Because when I talk with virgin before I buy the servic. My Virgin Media App. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. The hub got delivered on time as promised. Networking and WiFi. 4 weeks ago. There are multiple different branded wall boxes inside our flat but none. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Network Trial. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Account - Cable. (I did this video to help/guide new engineer as I did not find. Perfect for when you can’t all decide on what to watch. QuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734. Try the automated service status number 0800 561 0061 to check for any faults in your area. Posted in QuickStart, set up and connections. The box does however have a hole in the bottom, through which i could see some. Networking and WiFi. I was told when purchasing the broadband package that fibre was available here. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. In response to Travis_M. Can a member of the team contact me to arrange a. I am afraid the delivery slot with the courier is only available for all day. Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. Account - Mobile. . Placed an order and the lady said we were eligible for quick start self installation. There are 10 types of people: those. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Networking and WiFi. Virgin Mobile. 388. I have checked outside and there is a brown box shared with the neighbour. My Virgin Media App. I can only find the TV socket. Then push the connector VM have provided over the screw thread. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Please support me in this regard. The cable going in will be a double “shotgun barrel” type cable. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. I can’t find any trailing cable at all. We previously had Virgin Media installed here back in 2017 and at the t. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. 3K subscribers in the VirginMedia community. Hi , Thank you for getting back to me via private message. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. 3K subscribers in the VirginMedia community. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. These are usually provisioned from an equipment cupboard outside the flats. Options. If you have been given a Quickstart pack,. i opted for the self install, however on inspection we - 5180915. On the day of activation, connect your new router to the master phone socket. Account - Mobile. Manage Your Account. Just joined. Manage Your Account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You need a small spanner to remove this. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Most QuickStart kits have just 6 cables, connectors and powerlines to. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Just a open reach socket. It feels like I need to just obtain a connector to enable the two to fit. I was trying to book an engineer but I didn’t get anywhere. 9% confident there is no Virgin Media socket installed. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. There are two outputs from here (the two connectors that are close together on the white box). Options. . Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. I have had a look into your service and I can see you were able to recently. There are multiple different branded wall boxes inside our flat but none. 3 weeks ago. Virgin Media. to be phone lines. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. This will be available via the red bar at th. Adduxi. I only had the option for self installation. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. Turn on and start the Box. Connect the cable adaptor to the black banded end of the 3m isolator cable. How To Connect Old Bt Master New Virgin Nte5 Avforums. . Forum; Apps. They'll then install a fibre socket inside. Sometimes there is no wall box, just a trailing cable. Select the correct HDMI input for your box. Tech Chatter. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box.